My cable provider is switching from McAfee to Norton. Norton used to be a system hog, but I must say I am impressed with the newest incarnation. Except for one thing - it's too damn efficient in deleting cookies. Below is the short back and forth between their tech support and me. Boring stuff, but mildly amusing if you're already bored. I solved my own program but left the chat window up to see what the fuck he was doing...to think they even escalated my issue before talking to me...
Your Problem : Norton is deleting cookies used to store Firefox Most Visted function, and auto login to websites
Venkatesh: You are being transferred to Venkatesh.
Mr. Me: hello?
Venkatesh: SYMC_TRANS:ESCALATE
Arnulfo: You are being transferred to Arnulfo.
Arnulfo: Welcome to Symantec Support for Norton Security Suite. My name is Arnulfo. Please give me a minute to go through the details you have provide?
Mr. Me: ok
Mr. Me: you still there?
Arnulfo: What is your concern Mr. Me?
Mr. Me: i thought you had it already and were researching it
Mr. Me: Norton is deleting cookies used to store Firefox Most Visted function, and auto login to websites
Arnulfo: Okay.
Mr. Me: websites that require UID and PW to login were autosaved. those cookies were deleted. when I tried to implement the stored logins again they were deleted within 20 minutes
Arnulfo: Can you please go to this link http://norton.com/link
Arnulfo: And enter this pin 390730. Thank you
Mr. Me: I'm not running an executable from you
Mr. Me: this is nothing you have to come into my system for
Arnulfo: Okay.
Mr. Me: do you know how to fix this or not?
Arnulfo: Okay. Let me try that.
Arnulfo: Open your Norton security suite and click task
Arnulfo: What do you see in the window?
Mr. Me: I am there
Mr. Me: I am in the Tasks window, continue
Arnulfo: Tell me what options do you see.
Mr. Me: The headings say General, Backup and PC Tuneup Tasks
Arnulfo: Okay.
Arnulfo: Click pc tune up
Mr. Me: PC Tuneup is a heading, not an option
Arnulfo: What are the option you see?
Mr. Me: under what heading?
Arnulfo: pc tune up
Mr. Me: Run Diagnostic Report
Mr. Me: Run Startup Manager
Mr. Me: Run Registry Cleanup
Mr. Me: Norton insight
Mr. Me: CPU usage
Mr. Me: do you not have screen shots of your own product to follow through on?
Arnulfo: Sir, if you could allow me to remotely access you I'll only navigate your Norton product nothing less nothing more.
Mr. Me: I have a pretty straight forward question.
Mr. Me: And I have provided adequate information to complete the task.
Arnulfo: Okay. It's not the Norton problem its your firefox have you check the properties of your browser?
Mr. Me: It is Norton.
Mr. Me: This has never happened until I installed Norton.
Arnulfo: Okay.
Mr. Me: I am 100% certain it is Norton.
Arnulfo: Okay.
Mr. Me: Do you know how to exclude certain files from being scanned/deleted?
Arnulfo: You say every 20 min. the cookies and being deleted by Norton?
Mr. Me: I found it on my own. Do you want to know the answer for next time?
Mr. Me: It is under Adminstrative Settings, you have to uncheck "Firefox Privacy Cleanup"
Mr. Me: Administrative Settings>Tuneup>Firefox Privacy Cleanup on the off position
Arnulfo: Okay. Can you give me Mr. Me a minute or 2 please.
Arnulfo: Oh.ok
Mr. Me: sure...
Mr. Me: the issue is resolved though, I kept looking on my own and found it.
Mr. Me: just thought I'd let you know in the event you get this question again.
Mr. Me: have a good day!
Arnulfo: Can you click on settings on Norton.
Mr. Me: Are you reading what I type you?
Arnulfo: And click on administrative settings please.
Mr. Me: It is fixed. I told you how I fixed it.
Mr. Me: And then I said have a good day.
Mr. Me: Did you read anything I said?
Arnulfo: Do you see the Firefox Privacy Cleanup option?
Mr. Me: REREAD WHAT I TYPED I TOLD YOU THIS 5 MINUTES AGO!!!!!
Arnulfo: Oh. Ok
Arnulfo: Yes
Mr. Me: Anyway...I guess we're done - right?
Arnulfo: Yup.
Mr. Me: Have a good day!
Arnulfo: You too Mr. Me
Full Version: What I did while snowed in...
Wow, its almost like talking to a prerecorded answering machine.
QUOTE(J-Mah @ Feb 6 2010, 01:01 AM) 
Wow, its almost like talking to a prerecorded answering machine.
The whole thing took over 20 minutes...glad I'm just killing time here anyway.
It is snowing here too, but we are only supposed to get about 4 inches of it.
QUOTE(doa12 @ Feb 6 2010, 01:08 AM)
It is snowing here too, but we are only supposed to get about 4 inches of it.
I think we're looking at just under 2'
QUOTE(The Colonel @ Feb 6 2010, 12:15 AM)
QUOTE(doa12 @ Feb 6 2010, 01:08 AM)
It is snowing here too, but we are only supposed to get about 4 inches of it.
I think we're looking at just under 2'
Someone told me DC was looking at 20"
Haha, that's hilarious. It reminds me of my old tech support days.
QUOTE(The Colonel @ Feb 6 2010, 12:55 AM)
Arnulfo: And click on administrative settings please.
Mr. Me: It is fixed. I told you how I fixed it.
Mr. Me: And then I said have a good day.
Mr. Me: Did you read anything I said?
Arnulfo: Do you see the Firefox Privacy Cleanup option?
Mr. Me: It is fixed. I told you how I fixed it.
Mr. Me: And then I said have a good day.
Mr. Me: Did you read anything I said?
Arnulfo: Do you see the Firefox Privacy Cleanup option?
This made me laugh out loud.
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